These are some of the more common questions we receive, but should we have missed something, please give us a yell and we’ll get back to you as soon as we can.
Do you print the products yourself?
No. All of our products are lovingly designed in Australia but we use professional printing fulfilment services in the US, Europe and Australia for production. Rest assured that we always make sure their quality control is of an acceptably high standard.
Can I ask for a design to be customised?
Absolutely! If you find a design that you love that is not on the product you would like, please let us know so we can add that to our range for you. Alternatively, if you’d like a design altered to suit your requirements, we’re happy to do that too. For example, if you’d like to change Monsters are Scary. Down Syndrome isn’t to say Monsters are Scary. Autism isn’t or something similar, we can certainly accommodate that.
How do I know I’m ordering the correct size?
Great question! Unfortunately all sizes are not created equal. The best way to ensure you get the right fit is to check the size guides. You’ll find a size guide on each listing. We suggest checking the measurements of a favourite garment for comparison and order the best matching size. Some of the Bella + Canvas products can run slightly smaller, so if you’re in doubt we suggest going up a size.
Where are your products printed?
The answer depends on where in the world you have ordered from. Our fulfilment services are located in the United States, Europe and Australia.
What is your production time?
Once your order and payment are received, all of our products are generally created within 4-7 working days.
What are your shipping and delivery times?
Again, this will depend on where you are and which shipping option you have chosen at checkout. Shipping costs will be calculated at the checkout after you have selected your preferred option. Once your order is shipped, you will receive an email with tracking information for your order.
US Domestic Delivery Times
| OVERNIGHT | EXPRESS | STANDARD | ECONOMY |
|---|---|---|---|
| 1 business day | 1-3 business days | 3-5 business days | 5-8 business days |
International from USA Delivery Times
| EXPRESS | STANDARD | ECONOMY | NO RUSH |
|---|---|---|---|
| 1-3 business days | 3-5 business days | 5-10 business days | 10-20 business days |
International from Europe Delivery Times
| EXPRESS | STANDARD | ECONOMY | NO RUSH |
|---|---|---|---|
| 1-3 business days | 3-5 business days | 5-10 business days | 10-20 business days |
Australian Domestic Delivery Times
| EXPRESS | STANDARD | ECONOMY | NO RUSH |
|---|---|---|---|
| 1-3 business days | 3-5 business days | 5-10 business days | 10-20 business days |
Do you offer free shipping?
All t-shirts shipped domestically in the US are eiligible for free standard shipping. Shipping costs for mugs, hoodies and stickers will appear in the checkout as they are based on delivery location, shipping speed and size of order. All orders over US$60 will receive free worldwide standard shipping.
Do you accept returns?
All of our products are made to order, and therefore we do not accept returns or order cancellations. Every completed order is final.
We are unable to offer refunds or returns due to buyer’s remorse and incorrect size choices. Please ensure you carefully check the item description as well as the size guide for each item you are purchasing before placing an order. A size guide is conveniently provided for each of our items. If you are unsure about sizing, we suggest that you find a similar garment that fits you and check the sizing against that. We will endeavour to answer any questions as best we can.
If you have received a faulty, damaged or defective item please inform us immediately. We can offer a replacement item or refund of the item cost less shipping and any other fees. All faulty, damaged or defective claims MUST be received by Diversely Human within 14 days of the product being received. To initiate a refund or an exchange, please send us an email to admin@diverselyhuman.com and please include your order number, the reason for the refund or exchange and pictures of the item/items. On receipt of this email, we will begin processing your claim and will advise instructions for the returns procedure.
For items to be eligible for return or exchange they must be unused, in the same condition that they are received, and returned in the original packaging – including your receipt or proof of purchase and item’s label. If a refund is approved, the original purchase amount (less shipping costs) will be returned to your credit card or Paypal account depending on how the purchase was made.
What printing process do you use?
Direct-to-Garment Printing or DTG as it is popularly known is a printing process that is very similar to printing on paper, just that the medium used here is fabric.
How does the printing process work?
The garment is sprayed with a pre-treatment liquid that helps the ink bond with the fabric fibers for increased vibrancy. The garment is then left to dry. Graphics are prepared digitally and the treated garment is carefully loaded into the printer. An ‘under base’ of white ink is laid down first on darker garments to help with visibility and color vibrancy. After printing, the garment is ‘cured’ using a heat press to help the ink set.
Why does my product smell like vinegar?
When unpacking your fabulous new shirt or hoodie you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from the fixation agent applied during the printing process and it’s not permanent. The smell will disappear after the first wash.
A fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
How can I contact you?
The easiest way to get in touch is via an email to admin@diverselyhuman.com or you can go to our Contact Us page and submit your question. We will get back to you as soon as we possibly can.
